Skill Sets
: OS InstallationMail ,ConfigurationPrinter,SupportSoftware Application,SupportDNSWindows,Data Backuphardware trouble shooting,Active DirectoryDHCPBasic, NetworkingResolving,TicketsRemote ,SupportAntivirus Installation, SLA Management
Qualifications
: UG,PG
Job Description
: Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office) Installation and configuration of Windows/Linux based operating systems (Windows Xp, Vista,7,8 & 10) Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 & IBM Lotus note. Installation and Managing of antivirus products Taking Regular data backup and restoration of data & mail backup of MS outlook (PST files). Installation, Configuration of Biometric devices. Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing data backup and recovery. Managing of DNS, Active Directory, basic window server Troubleshooting basic thin client issues. Basic troubleshooting of networking LAN, WAN, basic installation and configuration of Routing & Switching ). Call logging to ISP for LAN / WAN link & PRL line issues & having good knowledge in IPV4 addressing, switching (802.1q, STP), Routing (DHCP, RIP, EIGRP, OSPF, BGP) also arranging networks during video conferences. Configuring & Troubleshooting of Network printers, scanners & Local printers at L1 Level. Installation, configuration of Antivirus Cementech & MacAfee Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support. Configuration and support for iPad & iPhone. Deployment and complete user configuration of new and guser PC workstation profiles utilizing window 7 or 10 Operating System. Monitoring the GSD and ITAM Software Requests by Remedy ticketing tool and giving support through remote by using RDC/dame ware mini remote control/SCCM Client tool and Support Center. Installation and managing of Video conferences
OtherDetails
: Minimum 1 to 3 years experience in a similar End user support role Any Bachelor’s degree / diploma (without any backlogs) Certification course completion on MCSE /CCNA will be added advantage. Willing to support under 24/7 support. Provide user support to quickly diagnose and resolve desktop issues. Good verbal & written communication skills.